Return & Refund Policy
At Hase, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, please review our return and refund policy below.
This Return & Refund Policy applies to purchases made through Hase, operated by W Tech Solutions Private Limited.
1. Return Eligibility
You may request a return within 7 days from the date you receive your order.
To be eligible for a return:
- the item must be unused,
- in its original packaging,
- in resalable condition,
- and accompanied by proof of purchase or order confirmation.
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
- used or damaged products,
- products damaged due to misuse,
- clearance or promotional items,
- customised or special-order products,
- digital products or downloadable items,
- hygiene-sensitive products once opened.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is:
- damaged,
- defective,
- or incorrect,
please contact us within 7 days of receiving your order.
Please include:
- your order number,
- description of the issue,
- and photos/videos where applicable.
Subject to review and approval, we may offer:
- a replacement,
- exchange,
- repair,
- store credit,
- or refund.
4. Return Process
To request a return, please contact us at:
Email: CS@hase.sg
Please include:
- order number,
- product details,
- reason for return,
- supporting photos if applicable.
Our team will review your request and provide return instructions if approved.
5. Refunds
Approved refunds will be processed using the original payment method unless otherwise agreed.
Refund processing time may vary depending on your payment provider, but typically takes 5–14 working days after the returned item has been received and inspected.
Shipping fees are generally non-refundable unless the return is due to our error or a defective product
6. Return Shipping
Unless otherwise stated, customers are responsible for return shipping costs.
We recommend using a trackable shipping method, as we are not responsible for lost return parcels.
7. Exchanges
Exchanges are subject to product availability.
If the requested replacement item is unavailable, we may offer:
- store credit,
- alternative product options,
- or a refund.
8. Contact Us
If you have any questions regarding returns or refunds, please contact:
W Tech Solutions Private Limited
Email: CS@hase.sg
Whatsapp: +65 8243 2430